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Manage your pension

The Fund administrator, Mercer, provides members with tools and access to their own information through their secure online portal, Mercer OneView.

The first time you use OneView, you’ll need to register. Follow the instructions online to complete the registration.

You can then:

If you’re having problems using OneView, contact 0345 600 0229.


Frequently Asked Questions

How do I activate my OneView account?

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You will need your default User ID to register for OneView. This was provided in your Mercer OneView welcome letter. If you don’t have one, contact the OneView team through their dedicated form at https://www.contactpensionsadmin.com/OneView or call them on 0345 600 0229 or email [email protected]

  • Once you have a User ID, go to the OneView registration page.
  • Enter your User ID.
  • Follow the on-screen prompts and enter your email address. We need this in case you forget your login details in the future.

The first time you log on, you will be asked to change your User ID and create a Passcode. You will use these security details each time you log in, so make sure they are memorable and keep these details safe.

I’ve been googling OneView but I can’t find the link.

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The OneView web address must be typed into the address bar at the top of your web page: www.merceroneview.co.uk/smith-nephew, or follow the link here.

Please do not use a search engine (for example, Google) as this will not locate the direct link to the site.

What can I do if I forget my login details?

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If you forget either your User ID or Passcode, you can follow these steps to gain access to Mercer OneView:

Forgotten User IDs

  • Go to the Smith & Nephew OneView link: www.merceroneview.co.uk/smith-nephew.
    Select the ‘Forgot my User ID?’ link.
  • Enter your User ID and your email address.
  • If your details match the information Mercer holds for you, you will receive an email within the next 60 minutes containing a temporary link. The link is valid for four hours.
  • Select the link and follow the online instructions to create your new User ID. 
  • You will be returned to the login page where you will need to re-enter your login details before you can access the site. 

Forgotten Passcodes 

  • Go to the Smith & Nephew OneView link: www.merceroneview.co.uk/smith-nephew.
  • Select the ‘Forgot my passcode?’ link. 
  • Enter your User ID and your email address. 
  • Your User ID needs to be the one you created when you registered to use the site.
  • If your details match the information Mercer holds for you, you will receive an email within the next 60 minutes containing a temporary link. The link is valid for four hours.
  • Please note you can only reset your Passcode once every 24 hours.
  • Select the link and follow the online instructions to create your new Passcode. 
  • You will be returned to the login page where you will need to re-enter your login details before you can access the site.


Where can I get help with OneView?

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If you need extra help, you can phone the Mercer OneView Helpdesk on 0345 600 0229. The lines are open from 9am to 5pm, except weekends and bank holidays.

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